***YOUR APPOINTMENT IS NOT VALID UNTIL IT HAS BEEN CONFIRMED BY OUR OFFICE***
Please provide current phone and email information to receive your appointment conformation details!
A confirmation text/email will be sent to you once the appointment is confirmed.
How do I get my personal property back?
You must make an appointment to retrieve your personal property. You can do so by clicking here***WALK IN’S WILL NOT BE SEEN***
Why are you touching my personal property?
Pursuant to Florida state statue 493.6404, we are legally obligated to complete an accurate inventory of such personal effects or property and securely store such property for up to 45 days.
Why do I have to pay to get MY own personal property back?!
Please understand that there is a hard cost for us to inventory, and store your personal property while it is in our possession.
I paid my finance company and a release has been sent to you. Why do I have to wait to get my vehicle back?
Please understand that we have a contractual obligation to your finance company to thoroughly process your vehicle post repossession. This includes but not limited to: Vehicle condition report, inventory of all personal belongings in the vehicle, pictures, inventory list of personal property, and a video inspection. Furthermore, your vehicle is very likely to be blocked in by other vehicles.
We require at least a 24 hour notice to be able to properly process the vehicle and pull the vehicle to make it accessible for redemption.
My vehicle just got repossessed, what do I do now?
If you are trying to redeem your vehicle, you will have to get in contact with your finance company and make arrangements with them. RRA does not dictate whether you get your car back or how long it stays on our lot.
Why are your business hours listed as Monday through Friday from 9:00 – 5:00, but I can only make an appointment from 10:00 – 4:00?
We start and stop our appointment times an hour before to ensure we have enough time in the day to handle all our paperwork. We understand that this can be a huge inconvenience to people, but it is necessary for us.
Why didn’t you notify me before you picked up my car or knock on my door at the time of repossession?
Please understand that collateral recovery can be very dangerous to the Recovery Agent performing the repossession. All our Agents are trained to avoid any type of contact while performing their duties to ensure their safety.
Why can’t I take the property out of the car myself?
While that would save us a lot of time and money, unfortunately it is not possible. Aside from the liability of allowing people on our lot, we are required by the state to make an inventory of the belongings and store them for 45 days.
How did you open my car without a key?
As a state licensed Recovery Agency, we use lock out tools that allow us to gain access to your vehicle.
How do you dispose of important documents such as birth certificates and social security cards?
As part of our inventory process, we put all documents that contain Non-Public Information (NPI) in a separate blue bag with the rest of your inventoried property. If the property is not redeemed after the 45 days, we use a third-party shredding company to come and destroy all the NPI property on site.
I have aftermarket products such as wheels on my vehicle, can I retrieve them?
If your aftermarket product is attached to the vehicle, it stays on the vehicle. RRA will not inventory anything that is permanently attached to the vehicle.
Where are you storing my personal property? Is it secure?
All personal property is stored in a secure area that is always locked and monitored with security cameras. Only management has access to the property room.
How many days does my vehicle stay on your lot for?
RRA does not control how long a vehicle stays on our lot. Your finance company determines when the vehicle will leave our lot.
Can you mail me my personal property?
RRA does not mail personal property. Your property will have to be picked up at our location with a valid ID. You must make an appointment to retrieve your personal property. You can do so by clicking here ***WALK IN’S WILL NOT BE SEEN***
Can you deliver my car back to me?
RRA does not deliver vehicles back to customers. All redemption’s need to be done at our facility. You must make an appointment to retrieve your vehicle. You can do so by clicking here***WALK IN’S WILL NOT BE SEEN***
What forms of ID’s do you accept?
RRA only accepts valid state/government issued identification. School/work ID’s will not be accepted.
I can’t make the appointment to pick up my personal property, can I send someone else in my place?
RRA will allow for your personal property to be picked up by someone else, with a signed authorization form giving permission to the person of your choice to pick up the personal property in your place. A copy of your ID will be needed as well.
I can’t make the appointment to redeem my vehicle, can I send someone else in my place?
RRA does not release vehicles to anyone other than the customer on the account, unless indicated otherwise on the release from your finance company.
What type of payment do you accept?
RRA accepts cash, money order, cashier’s check, and credit/debit card (3% convenience fee will be added on all credit/debit card transactions). If you are paying in cash, please make sure to bring the exact amount.
My name is on the loan, why aren’t you showing that in your system?
If your name is on the account and we do not have a record of it, please reach out to your finance company and have them put your name on the release so we can release the vehicle/property back to you.
I’m running late, will I lose my appointment?
If you are running late, we will still accommodate you, you just might have to wait a little longer.
My medication and/or car seat is in the car, do I still need an appointment?
If you have medication in the car and you cannot wait, please call our office for further instructions.
Where can I request a copy of the documentation I am signing?
Please reach out to your finance company for a copy of your signed documents.
How do I get directions to your facility?
Once your appointment has been confirmed, the address will be sent to you.
I have the address to your facility, how do I get there?
We recommend using Google Maps for accurate directions.
Why does it say you “can’t find my vin” at any of your locations?
Vehicles can take up to 24 hours to process. The unit may not be processed when you are attempting to schedule the appointment. Please try again in a few hours.